FAQ's

1) How do I find out how my child is getting on?

You can email, text or Facebook message us. We will get in touch with the instructor and let you know.

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2) Can we stay and watch?

We allow the first and last 5 minutes for parents to watch. The reason is that you can be a distraction. 38 years of experience has taught us that we need 20 minutes where we have your child's attention.

 

3) Can we pay online or by card?

On Week 1 and Week 10 there is a card machine on site. If you are late paying, or join mid course, we ask you to pay via cash or cheque.

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4) What happens if we can't make a lesson?

Sorry, you pay for the allocated slot. We can't let you swim on another day as a one off either as it is unfair to the instructor and may effect the ratio of that class.

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5) How can we contact Andy or Matt?

We can be reached more ways than ever.

Email- , text- 07909685886, call- 07909685886, Facebook- @suesswimschool

6) What age can children start?

Our parent and baby/toddler classes start at 12 months. Our main lessons start at 3 y.o and our adults start at 16 y.o.

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7) What if a lesson gets cancelled?

If a lesson is cancelled by us, the lesson will get carried over (if it is the entire night or you will receive 1 week credit for the next course.​

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8) When do children do badges and what are they?

We follow the International Learn To Swim programme. Badges can be collected on Weeks 1, 5 or 10 of a course.

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9)  What standard do you teach up to?

Advanced groups can achieve their 2000m and survival awards. We also coach competitive strokes, turns and starts technique.

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10) What if my child doesn't like it?

We have a very experienced staff that do everything that is needed to make it enjoyable for the little ones. Therefore fees are non-refundable once paid.