FAQ's

1) How do I find out how my child is getting on?

You can visit your Swimphony page and you will be able to see the badges your child is currently doing, as well as the assessment from their teacher. This is aimed to be updated at least every other week.

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2) Can we stay and watch?

We allow the first and last 5 minutes for parents to watch at Cardinal Wiseman. The reason is that you can be a distraction. 38 years of experience has taught us that we need 20 minutes where we have your child's attention.

Chase Terrace, Newhall and Whitehouse Common have asked that parents are not on poolside for safety reasons.

 

3) Can we pay online or by card?

You can pay through your Swimphony account. You will get an email letting you know when registration is open, you then have until week 10 to pay for the following course.

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4) What happens if we can't make a lesson?

Sorry, you pay for the allocated slot. We can't let you swim on another day as a one off either as it is unfair to the instructor and may effect the ratio of that class.

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5) How can we contact Andy or Matt?

We can be reached more ways than ever.

Email- sutton@suesswimschool.co.uk, text- 07909685886, call- 07909685886, Facebook- @suesswimschool

6) What age can children start?

Our parent and baby/toddler classes start at 12 months. Our main lessons start at 3 y.o and our adults start at 16 y.o.

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7) What if a lesson gets cancelled?

If a lesson is cancelled by us, the lesson will get carried over (if it is the entire night or you will receive 1 week credit for the next course.​

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8) When do children do badges and what are they?

We follow the International Learn To Swim programme. Badges can be collected on Weeks 1, 5 or 10 of a course.

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9)  What standard do you teach up to?

Advanced groups can achieve their 2000m and survival awards. We also coach competitive strokes, turns and starts technique.

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10) What if my child doesn't like it?

We have a very experienced staff that do everything that is needed to make it enjoyable for the little ones. Therefore fees are non-refundable once paid.