FAQ's
FAQ's
1) How do I find out how my child is getting on?
You can email, text or Facebook message us. We will get in touch with the instructor and let you know.
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2) Can we stay and watch?
We allow the first and last 5 minutes for parents to watch. The reason is that you can be a distraction. 38 years of experience has taught us that we need 20 minutes where we have your child's attention.
3) Can we pay online or by card?
On Week 1 and Week 10 there is a card machine on site. If you are late paying, or join mid course, we ask you to pay via cash or cheque.
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4) What happens if we can't make a lesson?
Sorry, you pay for the allocated slot. We can't let you swim on another day as a one off either as it is unfair to the instructor and may effect the ratio of that class.
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5) How can we contact Andy or Matt?
We can be reached more ways than ever.
Email- sutton@suesswimschool.co.uk, text- 07909685886, call- 07909685886, Facebook- @suesswimschool
6) What age can children start?
Our parent and baby/toddler classes start at 12 months. Our main lessons start at 3 y.o and our adults start at 16 y.o.
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7) What if a lesson gets cancelled?
If a lesson is cancelled by us, the lesson will get carried over (if it is the entire night or you will receive 1 week credit for the next course.​
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8) When do children do badges and what are they?
We follow the International Learn To Swim programme. Badges can be collected on Weeks 1, 5 or 10 of a course.
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9) What standard do you teach up to?
Advanced groups can achieve their 2000m and survival awards. We also coach competitive strokes, turns and starts technique.
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10) What if my child doesn't like it?
We have a very experienced staff that do everything that is needed to make it enjoyable for the little ones. Therefore fees are non-refundable once paid.