1) How do I find out how my child is getting on?
You can visit your Swimphony page and you will be able to see the badges your child is currently doing, as well as the assessment from their teacher. This is aimed to be updated at least every other week.
2) Can we stay and watch?
Cardinal Wiseman- on the balcony for the first and last 5 minutes of the class.
Chase Terrace- For the first 10 minutes of the class.
Newhall Primary- No poolside spectating, viewing area available. Parent and Toddler is permitted for 1 additional adult.
Whitehouse Common- No poolside spectating at this time, spectating for 5 minutes in the communal area.
Palfrey Juniors- Parent and Toddler,1 additional parent can spectate. 3+ classes, you can watch for the first and last 5 minutes.
3) Why can't we watch?
At the pools where we don't allow it, it is because the school have stated we aren't allowed. At pools where we allow it for a bit, it is to give the teachers a good potion of the lesson where they are "the adult" the children look too. It promotes independence and helps build trust between your child and the teacher.
4) What do we need to bring?
Your child will need a swimming costume- preferably not a bikini for girls as the noodles may rub their tummy a bit, not big baggy shorts for boys as it weighs them down. Goggles are optional, we advise against them if possible for Beginner and Beginner+ children. Then a towel to dry them off. We supply all flotation devices and aids.
5) How long are lessons?
Our lessons are 30 minutes long.
6) Can we pay online or by card?
You can pay through your Swimphony account. You will get an email letting you know when registration is open, you then have until week 10 to pay for the following course. You can also set up an automatic payment option. It is your responsibility to remove it if you decide to have a break or leave though.
7) What happens if we can't make a lesson?
Sorry, you pay for the allocated slot. We can't let you swim on another day as a one off either as it is unfair to the instructor and may effect the ratio of that class.
8) How can we contact Andy or Matt?
We can be reached more ways than ever.
Email- firstname.lastname@example.org, text- 07909685886, call- 07909685886, Facebook- @suesswimschool
9) What age can children start?
Our parent and baby/toddler classes start at 10 months. Our main lessons start at 3 y.o and our adults start at 16 y.o.
10) What if a lesson gets cancelled?
If a lesson is cancelled by us, you will receive that lesson in credit on your next course.
11) When do children do badges and what are they?
We follow the International Learn To Swim programme. Badges can be collected the week before we break up for Easter, Summer and Christmas.
12) What standard do you teach up to?
Advanced groups can achieve their 2000m and survival awards. We also coach competitive strokes, turns and starts technique.
11) What if my child doesn't like it?
We have a very experienced staff that do everything that is needed to make it enjoyable for the little ones. Therefore fees are non-refundable once paid.